Collective Real Estate

Privacy Policy

Last Updated: October 27, 2025

  1. Introduction

This Privacy Policy describes how Collective Real Estate (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, https://collectiverealestate.es (the “Website”), and use our services. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This policy is compliant with the General Data Protection Regulation (GDPR) and the Spanish Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD).

  1. Data Controller

Collective Real Estate is the data controller responsible for your personal data. If you have any questions about this privacy policy or our data protection practices, please contact us:

  • Company Name: Collective Real Estate
  • Address: Owners Club, Puente Romano, Bulevar Príncipe Alfonso von Hohenlohe, s/n, 29602 Marbella, Spain
  • Email: info@collectiverealestate.es
  • Phone: +34 634 782 907
  1. What Personal Data We Collect

We may collect the following types of personal data from you:

  • Identity Data: Full name.
  • Contact Data: Email address, phone number, and address.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

We collect this data through various methods, including:

  • Direct interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • request a call back;
  • subscribe to our publications;
  • request marketing to be sent to you; or
  • give us some feedback.
  • Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  1. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To provide you with our real estate services.
  • To respond to your inquiries and requests.
  • To send you marketing communications, where you have consented to this.
  • To improve our website and services.
  • To comply with our legal and regulatory obligations.
  1. Legal Basis for Processing

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new client

(a) Identity (b) Contact

Performance of a contract with you

To process and deliver our services

(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications

Performance of a contract with you

To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey

(a) Identity (b) Contact (c) Profile (d) Marketing and Communications

(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications

(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity (b) Contact (c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical (b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile

Necessary for our legitimate interests (to develop our products/services and grow our business)
  1. Data Sharing and Disclosure

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • Internal Third Parties (Please review and confirm if you operate as part of a group of companies): Other companies in the Collective Real Estate Group acting as joint controllers or processors and who are based in Spain and provide IT and system administration services and undertake leadership reporting.
  • External Third Parties:
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in Spain who provide consultancy, banking, legal, insurance and accounting services.
  • Service providers acting as processors based in Spain who provide IT and system administration services.
  • Agencia Estatal de Administración Tributaria, regulators and other authorities acting as processors or joint controllers based in Spain who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  1. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

  1. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

  1. Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@collectiverealestate.es if you wish to make a request.

  1. Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our separate Cookie Policy. We recommend using a cookie consent management platform to ensure full compliance.

  1. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

  1. References

1.General Data Protection Regulation (GDPR) – https://gdpr-info.eu/

2.GDPR for Estate Agents in Spain – https://respacio.com/real-estate-software/contact-management/gdpr-for-estate-agents-in-spain/

3.Spanish Data Protection Agency (AEPD) – https://www.aepd.es/en

  1. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

  • Company Name: Collective Real Estate
  • Address: Owners Club, Puente Romano, Bulevar Príncipe Alfonso von Hohenlohe, s/n, 29602 Marbella, Spain
  • Email: info@collectiverealestate.es
  • Phone: +34 634 782 907

You can also complain to the AEPD if you are unhappy with how we have used your data.

  • The AEPD’s address: Agencia Española de Protección de Datos C/ Jorge Juan, 6 28001-Madrid Spain
  • Helpline: +34 912 663 517
  • Website: https://www.aepd.es

 

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